Heartland Claims Consulting


Medical Claims Billing Services

What could your practice do with an extra $30,000?

Heartland Claims Consulting helps a typical practice recover an average of $2500 each month using our medical billing services.

Let’s partner together to drive your success! Tell us a little about your practice so we can customize a solution that works for you.

Heartland Claims Consulting logo

Why Choose Our Medical Billing Services?

Our experienced medical insurance billing team works with doctors to ensure accurate billing, fewer denied claims, and faster payments.

Heartland Claims Consulting is here to hold insurance companies accountable – both to make sure your practice gets paid and the health of the patient.

We believe in bringing hope to your practice, one little bit at a time. After all, A lot of a little is a lot!

Benefits of Using Medical Claims Specialists

Our Services

New and Seasoned Chiropractic Consulting

They don’t teach you about insurance in school. Our team of seasoned insurance specialists will help you navigate the insurance labyrinth. Even seasoned chiropractors can sometimes get stuck in a rut and codes get lost. Our expertise brings new hope and life into your practice profitability.

ERA/EOB Posting

This is where a practice loses the biggest chunk of money.
While posting, we dig deep to uncover areas such as

  • Full and partial claim denials.
  • Patient responsibility changes due to maxed visits, double co-pay, and co-pay plus co-insurance charged on the same date of service.
  • Missing/unbilled codes.
  • Terminated insurance policies.

What does this mean for you? You get paid faster for the work you have done.

Claims Correction

Because every bit of your revenue is important to you, we correct everything from a fully denied claim to a line-item claim denial. When you’re new to our team, we look back at 18 months of all EOBs/ERAs to find denied claims and make claims corrections.

Denial Management

Insurance companies won’t tell you how to fix a claim, but our team knows how to uncover the reasons and fix the problems so claims get paid. This is one of the most dreaded tasks for your office help.  Let our expert team fight for you! And, best of all, we teach you how to send a clean claim to eliminate repeated denials.

Insurance Aging, A/R Recovery

Lost revenue is a major problem in many chiropractic offices. Through this report we find your outstanding and unpaid claims which are not the same as denied claims. Outstanding and unpaid claims are a common problem that our team digs in with their detective skills to find. If your in-house billing team can’t keep up with Insurance Aging, we can help!

Claims Clearinghouse

As much as 20% of claims get stuck in the CC and time is limited to get them processed. HCC manually corrects claims in the clearinghouse so that you get all the revenue you billed. Because of the insurance company time constraints, this is the first service that we perform for new clients. Then, the clearinghouse is checked weekly to ensure claims are processed properly.

PI/WC Follow-up

Have you been waiting for payment and don’t have time for all the follow-ups? Let our PI/WC team do all the follow-up for you. Our team will keep in contact with the patient, attorney, and you. We understand good relationships get bills paid faster.

Patti Edwards, Heartland Claims Consulting

Our Team

We are detectives. We may not carry badges and guns, but we are detectives all the same. Our primary job is to help chiropractors maximize revenue by detecting why claims are denied and fixing them. This is as intense and specific as trying to solve a crime. There is no crime scene, just money to be recovered.

Prior to Heartland Claims Consulting (HCC), founder Patti Edwards worked in the insurance business for 9 years, and with this experience, understood insurance billing, claims, EOBs, and the other finer parts of the insurance system. She knew she found her niche. In 2015, Patti began working for a chiropractor with her insurance billing. Soon Patti discovered a natural ability that she was good at and enjoyed, so she began to reach out to other chiropractors.

To further her knowledge, she watched several chiropractors, learning their procedures and how they related to insurance billing. She found they were not billing for all the techniques they were practicing, which caused them to miss additional revenue from the insurance companies. Patti was able to consult the doctors so they could update their billing practices to match with the work they were performing on the patient.

Our team has an innate ability to dig into insurance billing and claims. We are able to discover missing claims along with those that are denied, and we know how to fix them. This is our detective work, digging through clues to solve problems that will help the doctors.

Each and every one of our doctors has added revenue to their bottom-line using Heartland Claims Consulting services, period. This has turned into hundreds of thousands of dollars in recovered money for them.. We are excited what the future holds in reaching as many doctors as possible that want to recover their lost money.



Clients’ Testimonials

Patti is awesome! Helped us recoup unpaid claims and educated our staff on claims.  Highly recommend!

Dr. Marcus Favorite

Are you overwhelmed with fighting with insurance companies for what is rightfully yours? I was, and my stack of non-paid EOBs was getting bigger. Heartland Claims Consulting took care of that for me. They collected on accounts I thought were a lost cause. Letting them take over my insurance has been the best decision. The return well exceeds the cost.

Dr. Leslie Bost

Patti has been our saving grace. Having her as a part of our team takes so much off our plates. We can care for patients without having to worry about getting paid. We can go to her with any insurance or billing questions, and we always get a quick response. It’s more than just insurance billing. Patti really cares about you and wants you to succeed. We have had Patti as a part of our team since the beginning, and she is a massive part of our success. If you are a chiropractor or PT and are tired of dealing with insurance companies, Patti and Heartland Claims Consulting has got you covered!

Dr. Ty Womack, Oklahoma Chiropractic Collective

We have been so fortunate to have Patti Edwards with Heartland Claims Consulting work for us for the last several years. She has collected thousands of dollars for our office that would not have been otherwise collected. She is excellent at using her detective skills and insurance coding background to figure out why claims are either getting denied and/or not getting paid. She is always prompt with checking in on a monthly basis for follow up claim concerns. We would recommend her to anyone who is tired of playing games with insurance companies to pay legitimate claims. We are so grateful to have her as our insurance specialist!

Dr. Tyler Bodin

I’ve been using Heartland for several years. Patti offers awesome customer service, and I can trust her to keep my claims/collections posted weekly. She also checks past claims and recovers money that might have been lost without her expertise. Thanks, Patti for all you do for our practice!

Dr. Matt Ford

I was confident that my staff, with over twelve years of billing experience, was doing a great job. I finally allowed Patti to look at my accounts receivable, insurance claims, and denials from the previous year. Was I ever amazed! Patti was able to recover over $30,000 in denied claims. She continues to prove herself as a valuable asset to my practice allowing my staff and I to focus on what we really enjoy, our patients.

Dr. Kyle Brotherton of Align OK

After staff turnover lead to a pile of EOBs that were growing bigger every week, I decided that is was in my best interest to hire an outside source to handle my billing moving forward. I viewed this move as having another part time staff member. Since making the move, Patti has not only got me back up to date on all EOBs being input, they have also corrected over 300 claim errors. All of their work has gained me an additional $15,205.85 in collections in just three months. The most important thing it has done is allow me and my team to focus on patient care, which has helped us grow 30% over that same time.

Dr. Josh Wilson of Optum Family Chiro